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AURAINTERIORS

AURA Interiors – Terms of Sale

  1. GENERAL

1.1. These Terms of Sale (“Supply Terms”) apply to all products purchased through www.aurainteriors.com, managed by AURA Interiors Private Limited (“AURA Interiors” or “Company”).

1.2. By making a purchase on our Website, you agree to these Supply Terms and any additional terms displayed during product selection (“Additional Terms”). If there’s a conflict, the Additional Terms take priority.

1.3. If you do not agree to these terms, please do not use our Website or make a purchase.

  1. OUR BUSINESS

2.1. Our Website lets you browse, order, and purchase furniture and related services (“Products” and “Services”). Ownership of products passes directly from AURA Interiors to you.

2.2. We may update, modify, or discontinue Services at any time without notice. We are not responsible for any changes, suspensions, or discontinuations.

  1. PRODUCTS

3.1. We offer a wide range of furniture products. Shipping will follow our current company policy, which may change from time to time.

3.2. If you receive a damaged or defective product, please inform the delivery personnel immediately. You can also contact us at [email protected]. Complaints will be assessed within 1–3 working days, and we will provide a replacement or other solution.

  1. PRODUCTS

3.1. We offer a wide range of furniture products. Shipping will follow our current company policy, which may change from time to time.

3.2. If you receive a damaged or defective product, please inform the delivery personnel immediately. You can also contact us at [email protected]. Complaints will be assessed within 1–3 working days, and we will provide a replacement or other solution.

  1. PRICING

5.1. Product prices are displayed at the time of purchase.

5.2. We aim to offer competitive prices but do not guarantee the lowest price everywhere. Prices and availability may change without notice.

5.3. If a pricing error occurs, we may contact you for instructions or cancel the order. Refunds, if required, will be processed promptly.

  1. PAYMENT INFORMATION

6.1. Payments may require credit or debit card details. You agree to provide accurate information and only use cards lawfully owned by you.

6.2. We will not share your payment information with third parties, except as required for fraud verification or by law. You are responsible for keeping your payment information secure.

  1. DELIVERY

7.1. Your shipping address will be verified before payment. If we cannot deliver to your address, we will request an alternate address within Pakistan.

7.2. We currently ship only within Pakistan. International orders must have a local delivery address.

7.3. Multiple items in a single order may not always be shipped together.

  1. REPLACEMENT POLICY

8.1. If a product is damaged, defective, or does not match your order, contact our customer service immediately.

8.2. We will verify the complaint and arrange a repair or replacement if valid. False claims may result in legal action.

8.3. Conditions for replacement:

  • Notify us within 48 hours of delivery
  • Product must be unused
  • Return original packaging, labels, tags, manuals, warranty cards, and invoices
  • Package items securely to prevent further damage

8.4. Refunds or replacements:

  • Online payments: refunded within 10–21 working days
  • Repairable items: repaired and returned
  • Promo codes used are non-refundable
  1. WARRANTIES AND CLAIMS

Standard warranties apply. Misused products or claims outside these terms will not be entertained.

  1. LIABILITY

11.1. You agree to indemnify AURA Interiors for any losses, claims, or damages arising from your breach of these terms.

11.2. AURA Interiors is not liable for indirect, incidental, or consequential damages. Maximum liability is limited to the amount paid for the product.

  1. GOVERNING LAW

12.1. These Supply Terms are governed by the laws of Pakistan.

12.2. All disputes will be resolved under the jurisdiction of Sindh High Court.